Frequently Asked Questions (FAQ)

We will answer all your questions to ensure everything is made clear.

ABOUT THE GAME

How many people can play?

It is a team game designed for a groups from 2 to 5 people; to succeed within the timeframe the use of the "collective mind" is required - note that for a group of 2 people it is probably more difficult to meet the challenge than for groups of 5 people (although we have seen it done).

Who I can play with?

Just get a group of maximum 5 people together: friends, family, co-workers, your football team, dad/mum school groups...there are infinite possibilities; even if you fail to gather a group don’t worry, contact us by email info@xcapate.com or by phone 634 227 697 and we can help you form a team.

Can you make an exception if there are 6 people in our group instead of 5?

Unfortunately not. The facilities and the structure of the game mean that the game is "uncomfortable" for groups of more than 5 people. If you are more than 5 people, we recommend you to form two groups, you´ll enjoy it more.

And if we are just 2, do we have a chance of winning?

Of course! Moreover, sometimes couples get better results because they coordinate among themselves better than larger groups, so come along and be thrilled!

Even so, if at the end you prefer to play with more people and for whatever reason you have been unable to form your group you can contact us by email at info@xcapate.com or by phone 634 227 697 and we can help you to form a team.

Can children participate?

In principle it is a game designed for adults of any age, but we have had families with children aged 9,10,11... and they had a great time. You know your children - their concerns, their abilities, their behaviour... it is really at the discretion of parents to decide whether or not to bring their children.

You must keep in mind that a group of teenagers (14 ) should be accompanied by at least one adult (18 ) as a group leader, who can either participate in the game or otherwise is welcome to wait inside our facilities until the game is over.

Are there any limitations associated with age, sex, physical condition, etc.?

None. Any person aged 18 years and over (and children and adolescents when accompanied by an adult) can participate, you do not need any special physical preparation (you just have to use your mind). Pregnant women, the elderly and disabled people can also participate.

However, if any of you have some physical limitation (needs a wheelchair, is hearing impaired, etc.) please contact us by email at info@xcapate.com or by phone on 634 227 697 to explain your particular case.

Maths is not my thing ... can I play?

You do not need any special knowledge to participate in our game, to have fun or to successfully solve it... you don’t have to be a Nobel Prize winner, speak 5 languages or perfectly master mental calculation... just watch, pay attention to things, relate, interact with your teammates and most importantly...believe in your abilities.

Will we stay trapped forever if we cannot get out?

No, because another group is sure to play next and we will have to rescue you.

Can I leave the game at any time?

If for some reason one of the players needs to leave the room before the end of the game, he/she will have to follow the instructions given by the Game Administrator.

Will I feel afraid?

You will have an unforgettable experience and feel many emotions, but none of these will be fear. Of course, laughter and the adrenaline are guaranteed.

And for your peace of mind, our Game Administrator will be with you at any time to intervene if necessary.

Can I participate if I have claustrophobia or cardiovascular problems?

Yes. The game does not contain any elements that may cause or aggravate cardiovascular problems or claustrophobia. Furthermore the Game Administrator, who controls the game’s development, observes the room and status of each of the participants at all times and is able to intervene if necessary.

Can I do myself harm? Could it be dangerous?

The only thing that you can damage is your personal pride if you do not solve the game, but... I trust in you. The game is completely safe, there is no danger of any kind, no jumping, climbing, running, lifting weights... just observe, deduce and think.

Can I play if I do not speak Spanish?

Perfectly! The game is designed so that you don’t need to speak Spanish or any other foreign language.

Why is so important to be punctual?

We need you to be very aware of how important is to arrive perfectly on time, or even five minutes earlier if possible. The game has a fixed timeframe and at the end of a session there needs to be enough lead-time to prepare the room for the next group. We respect our customers and do not want anyone to wait except in cases of force majeure.

If we have to delay the start of the game for more than 10 minutes because of the participants, we would have to cancel the session entirely in order not to prejudice the next group. The cost of the booking will not be returned in this case. We hope that you understand our reasons.

BOOKING AND PAYMENT

How much does the game cost?

The game costs 50 euros. The price is per session, not per person.

How long in advance do I need to book?

On our calendar you can check reservation "slots" available and choose the day and time that suit your schedule. If you are sure of your availability we recommend you do not leave things to the last minute, the sooner you make your reservation the better...we imagine that is not easy to find a slot suitable for every member of your group and it could be very annoying to have to change plans should someone else book the same session you wanted for your group in advance.

If availability allows you can book from one day to another or even the same day, but as a rule we recommend booking at least one week in advance, so that way you avoid any surprises and have time to make the payment and receive confirmation from us.

Can I cancel a reservation?

Yes, but you should notify us more than 48 hours in advance. In this case we will refund the full amount of the reservation by bank transfer to the same account from which we received the payment.

If payment of the reservation was made in cash to our bank account, the refund will also be made in cash at our office upon presenting proof of payment.

If your circumstances have changed and you let us know 24-48 hours in advance we will manage the change of your reservation for another available day, but will not process a cancellation or refund of the reservation.

Cancellations or changes are not accepted and the amount of the deposit is not returned if you notify us less than 24 hours before the game starts.

How are bookings and payments made?

By sending us a reservation request via our website you will immediately receive an email with further instructions and all the necessary information to make a payment, which can be done by bank transfer or through a cash deposit into our account. Once we have received the payment we will send you a second email with confirmation of the booking.

If you make a booking from one day to another or for the same day you can pay in cash at our office directly. Note that we do not accept card payments.

How can I obtain a gift voucher?

Very easily. Just click here and you will receive an email with all the payment instructions and information about how to obtain your gift voucher. When the recipient wants to use your gift they will just need to enter our website and choose from among the sessions that are available at that time.

Can I make a reservation in my name but allow another person to play instead of me?

If you make the reservation in your name and for whatever reason you cannot come, you can invite another person to be your substitute or the remainder of the group can play with one less teammate. Just let us know by email or telephone us with the name of new “group leader” to change the reservation and name on our registration book.

I need an invoice, how can I get one?

Contact us via e-mail at info@xcapate.com indicating the reserved session and the necessary tax data (name, NIF/CIF, address) for us to issue the invoice. We will send it to your email as soon as possible.

ANY OTHER QUESTIONS?

Contact us by email at info@xcapate.com or by phone ON 634 227 697 and we will be happy to answer any questions you may have.

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